PRIVACY POLICY

Last Updated: July 15, 2025

At Keasl, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services. By using our website, you agree to the practices described in this policy.
 

1. Information We Collect

We may collect the following types of information to provide and improve our services:

1.1 Personal Information

When you place an order or create an account, we collect personal information such as:
  • your name
  • Shipping and billing addresses
  • Email address
  • Phone number
  • Payment details (credit/debit card information, which is processed securely through third-party payment processors and not stored directly by us)

1.2 Non-Personal Information

We automatically collect non-identifiable information about your interaction with our website, including:
  • IP address
  • Browser type and version
  • Device information (e.g., smartphone, tablet, computer)
  • Pages visited, time spent on the site, and referral sources
  • Cookies and tracking technologies

2. How We Use Your Information

Your information is used to:
  • Process and fulfill your orders (e.g., shipping products to your address, sending order confirmations)
  • Communicate with you about your orders, returns, or inquiries (via email at [email protected] )
  • Improve our website functionality, product offerings, and customer service
  • Send promotional updates, discounts, or product recommendations
  • Ensure compliance with legal obligations and prevent fraudulent activities

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

3.1 Service Providers

We engage trusted third-party service providers to assist with business operations, such as:
  • Payment processors (e.g., credit card companies) to process transactions securely.
  • Shipping partners (USPS, UPS, DHL) to deliver your orders, which may require sharing your shipping address and contact details.
  • These providers are contractually obligated to protect your information and use it solely to perform services on our behalf.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our legitimate business interests, such as investigating fraud or enforcing our Terms of Service.
 

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
  • Remember your preferences
  • Analyze website traffic and improve site performance
  • Personalize content and recommendations

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
  • Secure Socket Layer (SSL) encryption for data transmission during checkout.
  • Restricted access to personal information by authorized staff only.
  • Regular security audits and updates to our systems.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to minimize risks.
 

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You may request access to the personal information we hold about you or ask to correct inaccurate information by contacting our customer service at [email protected].

6.2 Opt-Out of Marketing Communications

If you no longer wish to receive promotional emails (e.g., discounts, new product alerts), please contact our customer service via email to unsubscribe.

6.3 Account Deletion

You may request to delete your account and associated personal information by emailing us at [email protected]. We will process your request within a reasonable timeframe, subject to legal or operational requirements (e.g., retaining order records for tax purposes).
 

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, such as processing orders, providing customer service, and complying with legal obligations (e.g., tax and accounting records). After this period, we will securely delete or anonymize your information.
 

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). This Privacy Policy does not apply to these third parties, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.
 

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.
 

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make updates, we will revise the “Last Updated” date at the top of this policy. We recommend reviewing this policy regularly to stay informed about how we protect your information.
 

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
  • Company: Valleyful Trading Co., Limited
  • Address: Unit 60, 3/F, Yau Lee Center, No. 45 Hoi Yuen Road, Kwun Tong KL, Hong Kong
 
 
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