Find answers to common questions about ordering, shipping, returns, and more. If you don’t see what you’re looking for, contact our customer service team for assistance.
To place an order:
- Browse our website and add items to your cart.
- Click “Checkout” and enter your shipping/billing information.
- Select a payment method and review your order details.
- Confirm your order to complete the purchase. You’ll receive an order confirmation email shortly after.
We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All payments are processed securely through third-party payment processors.
Orders can be modified or canceled within 1 hour of placement. Contact our customer service team immediately with your order number to request changes. After 1 hour, orders are processed for shipping and cannot be altered.
Orders may be canceled due to:
- Product availability issues.
- Pricing or inventory errors.
- Suspected fraud or invalid payment information.
We’ll notify you via email if your order is canceled and issue a full refund if payment was processed.
If your payment fails, first check that your payment information (card number, expiration date, CVV, and billing address) is accurate. Ensure your card has sufficient funds or is not expired/blocked by your bank. If issues persist, try an alternative payment method or contact your bank for further details. You can also reach our customer service team for assistance with payment troubleshooting.
Yes! Free standard shipping is available on U.S. orders totaling $30 or more.
- U.S. Domestic Shipping:
- USPS: 3-5 business days after order processing.
- UPS: 2-4 business days after order processing.
- International Shipping: Available to select countries via DHL. Delivery times vary by destination (typically 7-14 business days).
Currently, we only ship to the 48 contiguous U.S. states. For international shipping eligibility, please contact our customer service via email for confirmation.
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your package on the USPS, UPS, or DHL website (depending on your shipping method).
We accept returns within 30 days of delivery for unused, unwashed items in their original packaging. Customized or personalized items, free gifts, and used/damaged items are not eligible for returns.
- Contact customer service to request a RMA (Return Merchandise Authorization) number.
- Pack the item securely with your order number and RMA number included.
- Ship the package to the address provided by our team, clearly marking the RMA number on the outer packaging.
Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be credited to your original payment method. Depending on your bank, it may take 3-10 additional days for the funds to appear in your account.
You are responsible for return shipping costs unless the return is due to a defective item, shipping error, or quality issue caused by us. In such cases, we’ll provide a prepaid shipping label or reimburse reasonable costs.
1. Can I return a product if it doesn’t meet my expectations?
Yes, as long as the item is unused, unwashed, and in its original packaging, you can return it within 30 days of delivery for a refund. Please note that return shipping costs apply unless the issue is due to a product defect or our error.
If your product arrives damaged or defective, contact our customer service within 7 days of delivery with photos of the issue, your order number, and a description of the problem. We will arrange for a free replacement, full refund, or other solution at our expense, including covering return shipping if needed.
If you have additional questions, reach out to our team:
